Your device isn't recognized by your Mac

To do so, simply drag & drop the AnyDesk application within the.DMG file to the Applications folder on the macOS device. To convert the portable installation to a full installation, simply click AnyDesk in the top global menu bar and select Install AnyDesk Service. Session Request and Accept Window Accept Window on macOS. EDIT: I just tried copying and overwriting the config files. It does not work. The new PC does not have the alias of the old PC. It sounds like if I uninstall anyDesk from both machines those alias names don't just get released back into the namespace, but remained locked forever to. Did not work for me (MS-Windows 10) I found this post while researching how other people have fixed the problem. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel - mouse. Sadly that isn’t working for me either. Resizing the mouse pointer to “6” seems to bring it back temporarily – but its HUGE. Reeboot the remote machine. Most of the time, a remote computer will function completely fine. AnyDesk may only receive sessions when Accessibility and Screen Recording permission is granted by the macOS system. Add AnyDesk to trusted apps in order to work correctly. Note: Permission for Full Disk Access is optional, but required to use the File Transfer.

Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu  > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
• Check for wireless interference.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, make sure that you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu  > System Preferences, then click Mouse. Set the ”Tracking speed” slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.

Learn more what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu  > System Preferences, then click Keyboard.
2. Click the Input Sources tab.
3. Make sure that the keyboard language that you use is listed on the left side. If it's not, click the add button (+) and choose from the languages that appear.
4. Select the ”Show Input menu in menu bar” checkbox.
5. Click the Keyboard tab, then select ”Show keyboard and emoji viewers in menu bar” checkbox, if present.
6. From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
7. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left side, then then deselect the Enable Mouse Keys checkbox.

Translating Keyboard Inputs

For international users connecting from one language zone to another, AnyDesk has a feature for translating the keyboard layout.For example a user in Poland using a polish keyboard layout can connect to a machine in France which is using a french keyboard layout and work regardless of the different keyboard layouts.In most cases there is no need for user interaction with the keyboard setting. Only in some cases it is necessary to manually choose the keyboard translation mode.

Automatic

This setting enables 1:1 mode if the keyboard layouts on both machines partaking in the session are the same and enables translation mode if the keyboard layouts differ. The setting is automatically detecting keyboard layout changes of the operating system. If you encounter problems with certain programs, please try to select a keyboard mode manually.

1:1 mode

In 1:1 mode, all keys are mapped from the local to the remote keyboard based on their position. For example, the key q on a english keyboard (qwerty) will insert the character a if connected to a machine with a french keyboard layout (azerty). This mode is not feasible for office work but it can be useful when playing games which depend on the exact location of a key.

Auto-Translate Mode

When auto-translate mode is active, all keys will be transmitted to the remote side as if the local keyboard layout would be active on the remote side. This mode might cause problems with certain programs (for example video games), because these programs process the exact key position (scancode).

Keyboard Shortcuts

Note:

Keyboard shortcuts (e.g. copy/paste) have to be used with the keys that are valid on the remote device's operating system.For example copy on MacOS with CMD+C, but paste on Windows with CTRL+V.

Anydesk Mouse Not Working Macbook Pro

AnyDesk can be controlled using several key combinations.

Hotkeys (Windows-only)

To invoke a command, hold the keys ctrl+alt+shift at the same time and then press one of the following keys:

Anydesk Not Connecting To Server

For example, to log on to a remote machine you can simply press ctrl+alt+shift+del.

Mouse Shortcuts

Anydesk Mac Permissions

Double clicking a monitor tab switches to full screen mode.